Work with serialized items in the Store Commerce
Many retailers sell products that need to be serialized. These products are called serialized items. For inventory tracking purposes, some retailers may want to keep serial numbers in store or warehouse inventory. For service and warranty purposes, other retailers may want to capture serial numbers during the sales process.
Serial number configurations
An item is considered a serialized item if it’s assigned a tracking dimension group that’s set up to allow for serial numbers. In Commerce headquarters, on the Tracking dimension groups page, select the Active option to enable serial numbers for the inventory process, or select the Active in sales process option to enable serial numbers for the sales process.
On the Tracking dimensions FastTab, turn on the Blank receipt allowed parameter to allow serial number to be an optional input during the inventory receipt process of serialized item. Turning off this parameter enforces serial number to be a required input. Similarly, the Blank issue allowed parameter controls whether serial number is required during the inventory shipment process.
Note
To register or verify serial numbers against a serialized item using the Inbound inventory and Outbound inventory Store Commerce operations, you must allocate that item to a tracking dimension category that is set up to accept serial numbers for the Active option, not the Active in sales phase option.
Serial number management page
In the Inbound inventory and Outbound inventory Store Commerce operations, if the item that is being selected, received, or shipped is a serialized item, the Details pane contains a Manage serial number option that links to the Serial number management page where you can register or validate serial numbers for the item.
Alternatively, you can open the Serial number management page either by selecting the Serial number action on the app bar of the order details view, or by selecting the Manage serial number option in the dialog box that prompts you during the receiving or shipping process.
All open serial number lines that are awaiting registration or validation are listed on the Serial number management page. On this list, there may be two tabs: one for the current item, and one for all serialized items in the order.
The Status field on the Serial number management page provides information about the current stage that each serial number is in:
- Not registered – The serial number hasn’t been provided, or the preregistered serial number hasn’t yet been validated (in the receiving process).
- Registering – The serial number has been registered and saved locally to the store’s channel database, or the preregistered serial number has been validated. Only serial numbers that have a status of Registering will be submitted to Commerce headquarters when you finish receiving or fulfillment.