CUSTOMER EXPERIENCE MANAGEMENT IN B2B kuwait city,kuwait

REINVENTING YOUR CRM FOR THE GOOD OF YOUR CUSTOMERS

We deliver customer experience consulting and turnkey IT solutions as vehicles of effective CX strategies.

For many B2B enterprises, customer experience is still a notion beyond ordinary, which remains a concept with no practical application.

We believe, it doesn’t have to be that way.

In the B2B environment, where accounts can include more than one contact and where customers’ issues frequently require a cross-departmental assistance, we address these challenges by bringing together the best of CXM theory and practice around the core of CRM software.

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CXM OPPORTUNITIES

For over 8 years in CRM consulting, we’ve been helping B2B companies shape and evolve their relationships with customers. Whether your enterprise is looking for a new CRM enriched with CXM capabilities or want to a CXM twist to the existing system, our holistic solutions will respond to your challenges and help to deliver a better value consistently at all the customer touchpoints.

	Post-sale pipeline Extend and visualize your pipeline to the post-sale stage of customer service and re-engagement, pinpoint opportunities to make your relationship stronger along the entire customer journey and grow your business from one relationship milestone to another.
	Voice of the customer Gain insights into the dynamics of customer satisfaction based on automated survey management and customer feedback monitoring. Identify sore points in your customers’ experience preemptively and enable a set of corrective actions with trackable statuses to improve relationships in each particular case.
	Company-level CX visibility Source and analyze CX-related information across the departments of marketing, sales, production, billing, delivery, maintenance, support, etc. to identify any frustrating gaps and customer service mishaps as they happen. Bring together the responsible members within a single platform integrated with the business-critical applications, and timely address the revealed customer issues in a technologically aided workflow.
	Customer issues: Immediate and long-term actions Use the rich data sourced from your Voice of the Customer programs and company-wide insights on customer experience at all the touchpoints to trigger automated scenarios for addressing revealed customer issues. Identify repeating patterns and introduce long-term corrections to strategically increase customer satisfaction, retention and revenue from the existing accounts.
	Personalized communication Tap into your customers’ precise needs and preferences and trigger personalized, timely messages via automated email and content marketing mechanisms. Find out what will work best to elevate your partnership and hit the target with an effective communication strategy for each of your strategic customers.
	Omni-channel customer service Integrate your CRM and customer support facilities to address customers’ issues across channels – call center, web, mobile, social and offline, always delivering personalized and competent help.

CXM IN ACTION: HOW WE DO IT

We know how to turn a CRM system into a holistic CX platform at lesser costs and efforts compared to a custom solution built from scratch. We’ll make it the vehicle of your CX strategy and bring it to life, the CXM solution with your deployed enterprise systems, such as ERP, website and customer support.

Our CXM solutions not only collect business-critical data but create a better value through timely and effective actions aimed at increasing customer satisfaction, engagement and loyalty. Ultimately, this is what grows businesses.

To help you tap into a truly holistic customer experience management across channels, we deliver a CRM-based CX solution with the following capabilities:

data collection at every customer-related touchpoint (including ERP, billing, etc.)
customer segmentation
customer support integration (call center, live chat, self-service portal, etc.)
management of customer feedback and satisfaction reviews
marketing automation: email marketing, content personalization
loyalty management, including integration of third-party loyalty program solutions
customizable reporting with a wide array of customer experience metrics

WHY ULTRONIT SOLUTIONS

27 years in Information Technology
15,000+ hours of CRM projects
120+ active clients

OUR INDUSTRY-FOCUSED COMPETENCIES

WE DELIVER TURNKEY SOLUTIONS

UltronIT is a one-stop IT vendor with a complete list of competencies to deliver turnkey CXM solutions based on Microsoft Dynamics CRM and Salesforce. We start by aligning the definition of customer experience with your enterprise specifics and stick to your business goals as our guidelines throughout the project.

The full scope of our services include: